Article 25A of the Maltese Citizenship Act, Cap. 188 provides that the Regulator may investigate Complaints, received in the prescribed form​, by the applicant or his duly authorised representative on behalf of the said applicant, about the process which led to its refusal in the manner prescribed under the afore-mentioned Act, which findings the Regulator shall present to the Minister for any decision the latter may wish to take in light of such findings in the circumstances of each case.  In essence, this Article of the Act empowers the Regulator to carry out all the necessary investigations that he deems fit and proper in order to establish whether or not the process undertaken by the Agency entrusted by Government with the assessment of such applications was just, correct and totally in line with the provisions and the spirit of the relative Regulations in conformity with the inherent duties devolving on such Agency in this respect.

Any Complaint received by the Regulator after the lapse of 180 calendar days from the date of the written communication to the applicant of the Minister’s refusal shall not be entertained by the Regulator.